EVOK's Expert Guidance for MSP Selection

Challenge:

Kiosk Information Systems' lean IT team needed to find a new MSP to manage IT infrastructure, but their existing workload made it difficult to handle the process without straining resources.

Solution:

EVOK Technologies stepped in as a trusted partner, guiding the IT team through the entire MSP selection process—from drafting the RFP to finalizing the selection. They provided expertise, streamlined the process, and offered ongoing support with MSP management and IT direction.

Results:

EVOK saved the IT team an estimated 160 to 200 man-hours by handling the MSP selection and providing a tailored, efficient solution. This allowed the team to focus on critical tasks, while EVOK's continued support helped improve IT infrastructure and efficiency.

"Evok became a trusted extension of our team, expertly guiding us through the MSP selection and offering ongoing support that keeps our IT infrastructure running smoothly."
— Raja Bhattacharjee, VP of Software Engineering, Kiosk Informations Systems

Why This Business Chose EVOK:

• Expert Guidance: EVOK’s deep understanding of the MSP landscape saved the IT team significant time and effort in selecting the best provider.
• Partnership Approach: EVOK acted as a true extension of the internal team, offering collaborative guidance and support throughout the entire process.
• Ongoing Support: EVOK’s involvement didn’t end after selection; their continued management of the MSP provided valuable long-term peace of mind.

Client Benefits:

• Saved 160–200 man-hours during MSP selection
• Optimized IT infrastructure and processes
• Reduced downtime and increased productivity

"Evok’s expertise and collaborative approach have freed up valuable resources and optimized our IT infrastructure. I highly recommend them to any business seeking to enhance their IT operations."
— Raja Bhattacharjee, VP of Software Engineering, Kiosk Information Systems

Why EVOK Stands Out:

• Tailored Solutions: EVOK listened to the business’s specific IT needs and constraints, providing tailored recommendations that saved time and avoided future inefficiencies.
• Proactive Approach: EVOK didn’t just respond to issues; they anticipated challenges and offered strategic solutions throughout the process.
• Ongoing Partnership: Beyond just the MSP selection, EVOK continues to provide valuable strategic advice and IT direction, ensuring long-term success.