Maximizing Efficiency and Reducing Costs: How EVOK Helped Transform a Call Center’s Technology

Challenge:

CorePower Yoga needed to address evolving technology needs, quickly evaluate solutions, and manage these within an approved budget to improve operational efficiency and customer experience.

Solution:

EVOK Technologies provided comprehensive evaluations of business objectives, leveraging their extensive partner network to identify and implement cost-effective technology solutions. Their team worked collaboratively to introduce new technology that met both the business's technical and financial requirements.

Results:

EVOK helped reduce recurring operating expenses for the company's call center by 35%, while upgrading the phone system and supporting infrastructure to a modern SaaS solution. This not only increased efficiency but also significantly improved the Customer Experience (CX).

"EVOK’s deep technical intellect and extensive partner network enables a rapid approach to evaluating and selecting new partners. This process, under normal circumstances, can be resource intensive and slow, but with EVOK, the options are plentiful, and the process is executed efficiently."
— Jeff Collingsworth, Director of IT, CorePower Yoga

Why This Business Chose EVOK:

• Expert Guidance: EVOK quickly identified and implemented technology solutions that aligned with the company’s needs and budget.
• Vendor Insights: With access to an extensive partner network, EVOK introduced carefully vetted options, ensuring only the best-fit technologies were considered.
• Ongoing Collaboration: EVOK didn’t just stop after the selection process; they continued to offer support, keeping the project on track for long-term success.

Client Benefits:

• Reduced operating expenses by 35%
• Enhanced customer experience through modernized tools
• Improved technology features and functionality, contributing to overall business efficiency and profitability

"I have leveraged EVOK’s services in multiple roles at multiple organizations because they have reliably come through on numerous technology projects. Their involvement doesn’t end after the technology is chosen; they stay engaged for the long term, ensuring success."
— Jeff Collingsworth, Director of IT, CorePower Yoga

Why EVOK Stands Out:

• Tailored Solutions: EVOK’s ability to understand unique business needs and provide tailored recommendations saved significant time and effort.
• Comprehensive Service: From initial evaluation to ongoing support, EVOK acted as an extension of the company, maintaining a consistent focus on delivering value.
• Unmatched Expertise: With an extensive partner network and deep technical knowledge, EVOK consistently delivered results that surpassed expectations.